There’s a cycle a lot of firm owners fall into without realizing it: someone leaves, the workload lands back on your desk, you hire and train someone new, and the whole thing starts over.
In this episode, I’m sharing why that pattern isn’t really about turnover at all, and three practical things that can help you stop it.
Listen below.
0:39 Losing a team member stings on its own. You wonder if you failed, missed something you should’ve caught, or could’ve kept them with a different move.
3:14 Turnover isn’t the real problem. It happens regardless of culture or pay, people move on, change careers, or find something that fits their life better.
4:57 Training two people at once costs more, but I treat it like insurance. If one leaves, the other still knows the work, no starting from zero again.
6:30 One mistake to avoid: waiting for perfect systems before you hire. Many firm owners delay bringing someone on because they feel there’s nothing solid for a new hire to plug into.
7:14 What matters more than polished systems is clarity: a clear role, a clear sense of success, and a general sense of priority. Get that in place, keep everything else simple at first, and build the rest as you go.
8:44 This step-forward, step-back pattern isn’t just a capacity hit when someone leaves. It quietly wears down your momentum and confidence, making it hard to see past today’s fire.
9:25 Ask yourself honestly: if this person left tomorrow, no notice, what breaks? Skip the inconveniences, find the client relationship or process that would actually stall out.
