When I’m working with a firm owner who’s overworked and stuck, I usually have a pretty clear two-step playbook to get them out of it.
But a meaningful number of firm owners won’t take step one—and that’s where things get interesting.
In this episode, I’m sharing a workaround that could help you create capacity and get out of the weeds without waiting for everything to be perfect first.
Listen below.
1:22 When done right, reprice then hire can be transformative. I’ve seen it take firms that were completely ground down and turn them into businesses that give the owner their life back.
2:17 A senior hire becomes your operational lever. Quality control, client escalations, onboarding, work that currently flows up to you—they take all of that on.
3:42 Domestic senior hires are expensive and increasingly hard to find. Instead of fighting that market, look to places like the Philippines.
5:04 Most firm owners see that gap between $67,000 and $7,400 and want to capture as much of it as possible. What I’d suggest instead is using that cost advantage to pay above market—both offshore and onshore.
6:38 Time zones, security, language barriers—I hear these in almost every offshoring conversation. And I want to be honest: some are real considerations, not just limiting beliefs.
8:37 Xen Accounting was built with a fully remote Canadian team. Once I saw that geography didn’t have to limit hiring, the next question was obvious—why was I still limiting myself to one country?
9:30 Get the capacity now, free up your time, and revisit pricing when you’re ready. The two-step still applies—repricing is still worth doing, just not necessarily first.
