Client onboarding is a critical process that comes with its fair share of challenges. In this episode, I explained the importance of the client onboarding process and shared four tips on how to streamline it.
0:48 – My best clients, those who remained and built strong relationships with my firm, were consistently those who had a seamless and stress-free onboarding.
1:32 – Automated processes can be overly impersonal and robotic, lacking the human touch. Additionally, crucial matters were overlooked, leaving a negative impression.
2:06 – Make a good first impression, establish trust, and get the relationship off to a great start. A successful onboarding process can add another client to the firm and secure a long-term partnership.
2:56 – The first step is to initiate a client onboarding process by promptly sending a welcome email right after finalizing the deal. This email should extend congratulations for their wise decision, providing reassurance in their choice.
3:59 – Step two is to check off onboarding tasks to get clients onboard. It’s important to ensure that the client is properly established in the system before diving into the actual work.
4:30 – For the third step, arrange a knowledge transfer session involving the team. Set up a meeting or create a concise introductory video to communicate any distinct information the client provided during the sales discussions.
4:58 – The fourth step is arranging a Kick-Off Call, presenting an opportunity to set expectations, discussing communication approaches, and outlining the next steps.