There are various pain points clients experience working with accounting firms. In this episode, I’ll discuss 6 things that your clients hate about your accounting firm and ways to fix them.
Listen below.
0:41 First, clients dislike surprise bills, which happen when the firm doesn’t properly explain the scope and price upfront.
1:26 Another thing that really bothers clients is when they get asked for things at the last minute.
2:09 Third on the list is poor communication, which is another common frustration for clients.
3:47 Fourth, clients get frustrated when you use outdated technology.
4:30 The fifth thing that clients really dislike is slow response times or when emails go unanswered.
4:57 The final thing that drives clients crazy is a non-proactive accountant.
